We aim to deliver a fair and safe marketplace for Queensland consumers and businesses. To do this, we provide a wide range of key services.
We can tell you about your rights when it comes to guarantees, warranties and refunds.
We can help you negotiate with a business to resolve complaints. You should always try to talk to the business first.
Investigation and compliance
We investigate whether a business may have broken a consumer law. We can take enforcement action against a business.
We help you identify common scams and keep you up to date with recent scams. You can file a scam report so that we can let other people know.
We offer consumer advice about buying or selling a home. This includes standalone houses and units in large complexes.
We make sure your products are safe to use. We enforce safety standards for:
- household goods
- electrical goods
We do this by:
- doing regular tests on products
- investigating your complaints
- issuing bans, recalls and warnings.
Licensing and registration
We issue licences to people who work in a range of industries. This protects consumers and helps make sure of high professional standards.
- Property agents and managers
- Security providers
- Motor dealers
- Tattoo parlour operators and tattooists
- Second-hand dealers and pawnbrokers
- Inbound tour operators
- Introduction agents
- Debt collectors and process servers.
Associations and non-profits
We can help you form or run:
We also keep a public list of all registered incorporated associations, charities and cooperatives. Anyone can ask to access this list.